Return Policy

RETURN POLICY

At OutwearX, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility for Return

To qualify for a return, your item must meet the following conditions:

  • Unworn/Unused: The hoodie or t-shirt must be in its original condition—unworn, unwashed, and undamaged.
  • Original Packaging: The item must be returned in its original packaging, including all tags, labels, and protective materials.
  • Proof of Purchase: A valid receipt or order confirmation is required to initiate the return process.

How to Start a Return

To begin the return process, please contact our support team at contact@outwearx.com. In your email, include:

  • Your order number
  • The item(s) you want to return
  • Reason for return (optional)

Once your return request is approved, we’ll send you a return shipping label along with detailed return instructions.

Return Shipping

We cover the cost of return shipping for approved returns. Please ensure the item is securely packaged in its original condition to avoid damage during transit.

Items Returned Without Authorization

Please note that returns sent without prior approval will not be accepted or refunded.

Please note that items returned without prior authorization or without using the return shipping label provided by us will not be accepted. It is important to follow the return instructions carefully to ensure your return is processed without delays.

Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable Goods: Such as food, flowers, or plants.
  • Custom Products: Any items that are personalized or made to order.
  • Personal Care Items: This includes beauty products and hygiene-related items.
  • Hazardous Materials: Such as flammable liquids or gases.
  • Sale Items: Hoodies and t-shirts purchased during a sale or clearance event are final sale and cannot be returned.
  • Gift Cards: All gift card purchases are non-refundable.

Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to us: