Frequently Asked Questions
Welcome to the Frequently Asked Questions (FAQ) section on the Outwearx platform.
We have gathered answers to common questions, aiming to provide you with quick and useful information.
GENERAL QUESTIONS
Q: What is Outwearx?
A: Outwearx is an online platform that specializes in high-quality graphic-printed hoodies, t-shirts, and Jackets. We offer a bold and creative collection that blends comfort with standout designs—perfect for expressing your style.
Q: How can I contact Outwearx customer support?
A: You can reach our customer support team by visiting the “Contact” section on our website or emailing us directly at contact@outwearx.com. We're here to help with any questions or concerns.
Q: How do I place an order on Outwearx?
A: Placing an order is easy! Just browse our collection, choose the graphic printed hoodie, t-shirt, and jacket you'd like to buy, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: How long does shipping take?
A: Orders are processed within 1–2 business days and delivered in 3–5 business days across the UK. During peak seasons (Christmas, Black Friday, etc.), delivery may take up to 7–10 business days. Please see our Shipping Policy for full details.
Q: Can I make changes to my order after placing it?
Yes, you can make changes to your order within 24 Hours of purchase.
Q: Do you provide order tracking?
Absolutely! Once your order is processed, you’ll receive a tracking number so you can follow your package every step of the way.
Q: Can I track my order?
A: Yes, you can track your order by visiting the "Track Your Order" You will find tracking information for each of your orders on that page.
Q: What methods of payment do you accept?
A: At Outwearx, we accept a wide variety of secure and convenient payment methods:
- American Express (AMEX)
- Apple Pay
- Discover
- Google Pay
- Diners Club
- Mastercard
- Visa
- PayPal
- Shop Pay
- UnionPay
- Venmo
You can shop with confidence knowing your payment is safe and flexible.
All prices are final. Outwearx LTD is currently not VAT registered, therefore VAT is not charged on your purchase.
Q: What is Outwearx return policy?
A: We offer a hassle-free 30-day return policy. If you're not satisfied with your graphic printed hoodie, t-shirt, and Jackets, you may return them within 30 days of receiving your order. Items must be unused, unwashed, and in their original condition. For full return instructions, please visit our Return Policy or contact customer support.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer support team via the "Contact" page or email us at contact@outwearx.com. We'll guide you through the process and provide a return shipping label if your item qualifies.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we’ll notify you about the status of your refund. If approved, your refund will be processed within 7-9 business days to your original method of payment. Please note that it may take additional time for the funds to appear, depending on your bank or payment provider. For full details, please visit our Refund Policy.
Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to us:
Company Name: OUTWEARX LTD
Address: Office 405 High Road Chadwell Heath Essex, Romford RM6 6AX, United Kingdom
Email: contact@outwearx.com
Contact Form: Click Here
Phone: +44 7878763493
Company Number: 16394276
VAT Registration: Not VAT registered
Customer service: Monday to Friday between 9:00 am to 5:00 pm. (Greenwich Mean Time, London)
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